Has a customer written negative feedback on your Allegro account? Or posted a false review on Facebook or Google Business Profile?
A customer has posted a false review? Is the review unfounded, untrue, or does it personally attack you with a false accusation? A false post may infringe upon your personal rights.
Can a negative review be removed? Absolutely. You are not helpless in the face of unlawful actions. A trader's reputation is a personal good that can be protected. If your rights are infringed, you can demand:
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Removal of infringement
By having the negative review removed from the platform where it was posted
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Apology
You have the right to demand a formal statement from the infringer
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Compensation
If your rights have been violated, you may claim appropriate financial compensation
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Damages
If you have suffered financial harm, you may seek compensation for your losses
How do we do it?
1
Case analysis
We begin by reviewing the dispute, the context, and the content of the posted comment.
2
Call to remedy the infringement
We prepare a formal demand for removal of the negative comment. We can also request damages and an appropriate apology.
3
Customer response
The customer may respond by contacting the platform to remove the review.
