Removal of negative reviews
Has a customer written negative feedback on your Allegro account? Or posted a false review on Facebook or Google Business Profile?
A customer has posted a false review? Is the review unfounded, untrue, or does it personally attack you with a false accusation? A false post may infringe upon your personal rights.
Can a negative review be removed? Absolutely. You are not helpless in the face of unlawful actions. A trader's reputation is a personal good that can be protected. If your rights are infringed, you can demand:
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Removal of infringement
By having the negative review removed from the platform where it was posted
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Apology
You have the right to demand a formal statement from the infringer
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Compensation
If your rights have been violated, you may claim appropriate financial compensation
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Damages
If you have suffered financial harm, you may seek compensation for your losses
How do we do it?
1
Case analysis
We begin by reviewing the dispute, the context, and the content of the posted comment.
2
Call to remedy the infringement
We prepare a formal demand for removal of the negative comment. We can also request damages and an appropriate apology.
3
Customer response
The customer may respond by contacting the platform to remove the review.
FAQ
1. Can every negative opinion on the internet be legally removed?
The possibility of removing an opinion depends primarily on whether it is true and factual. We effectively remove entries that contain false accusations, violate the personal interests of the trader or attack the trader personally. We therefore analyse each comment from a legal point of view to assess the chances of it being removed from portals such as Allegro, Facebook or Google. As a result, we protect your image from unlawful actions by dishonest individuals.
2. What legal steps can I take if an opinion violates my personal rights?
If your personal rights are infringed, you have a number of claims. You can demand not only the removal of the damaging entry, but also an official apology from the offender. Furthermore, the law provides for the possibility of claiming financial compensation or damages if your company has suffered real material damage. For this reason, we address professional infringement summonses to the offenders, which usually prompt them to react quickly and remove the opinions.
3. how long does it take to remove a negative entry from the marketplace?
The duration of the entire process depends on the complexity of the case and the reaction of the author of the comment. Typically, upon receipt of a professional subpoena, clients take a few working days to contact the portal. Our support includes a full analysis of the dispute and the formulation of letters that demonstrate the illegality of the entry. As a result, the portal or the author himself are quicker to decide whether to remove the comment, allowing your brand's good name to be restored efficiently.